University of Phoenix Enrollment Representative in Fresno, California
This position is responsible for advising undergraduate and graduate students regarding enrollment and degree completion requirements as well as admitting students for the University's graduate and undergraduate certificate programs. This includes developing academic plans for degree or certificate completion following established guidelines.
Conducts student appointments to identify students' educational goals and disseminate course and program information. This includes advising potential and/or current students with respect to enrollment, transferability and applicability of previous college credits earned, degree program options, degree program requirements and progress, and providing information on university policies, practices and rules.
Assists potential and/or current students in understanding their financial obligations while partnering with students’ assigned Finance Advisor. Informs students of appropriate time and program commitments while helping them identify available options to develop a personalized plan for success.
Uses professional knowledge and perspective to relate to new and potential students to establish professional rapport and add to the student experience.
Provides effective communication with potential and/or current students via telephone, email, and/or in person.
Utilizes critical thinking and problem solving skills to address and resolve student issues and ensure a positive student experience.
Assists students by performing appropriate follow up and coordination with team members. This includes working with employees in a team environment and providing accurate student information and assistance to other team members in and/or outside of their functional areas.
Demonstrates personal and professional integrity as outlined in the Apollo Code of Business Ethics.
Monitors student participation and progress through the enrollment process to ensure that students are in compliance with University policies.
Assists students in making informed decisions by providing timely, accurate, and comprehensive enrollment options and program information.
Is proactive in identifying potential bottlenecks within the student enrollment process initiating steps toward resolution of those bottlenecks.
Performs other duties as assigned or apparent.
- A Bachelor’s degree is required from a regionally accredited institution.
Possess high level knowledge of the higher education market and industry.
Possess high level understanding of business, education, technology, counseling and/or nursing programs of study.
Student and advisor oriented and have the ability to perform and manage multiple tasks efficiently and effectively.
Proven ability to work independently.
Customer service or advising experience in an educational environment involving one on one interaction is highly preferred.
Possess a high level of interpersonal and communication skills to accurately convey University information as described above.
Have an excellent command of professional presentation skills and be comfortable presenting to groups both large and small.
Self motivated and able to work effectively in a team environment.
Computer literate and able to learn proprietary software applications.
Possess a valid driver’s license, as local travel is generally required.
Company University of Phoenix
Job Family Enrollment/Marketing
Virtual Eligible No
Requisition ID 2017-9032
Position Type Full-Time
Job Locations US-CA-Fresno