University of Phoenix Technical Operations Training Manager, College of IS&T in Phoenix, Arizona

Opportunity Details


The Operations Team within the College of Information Systems & Technology (IS&T) is seeking a collaborative leader to develop training materials and manage related web sites to drive change management/implementation, and process changes as it relates to improving business performance. Works as part of a team to strategize around ongoing maturity and future development of trainings, initiatives, and college sites.

Serving as both a key contributor and leader for managing training “technology” within operations in the college the ideal candidate will develop, plan, direct, and coordinate projects across a college to ensure project goals and objectives are accomplished on time and within budget. In this case “technical” means "being familiar" with Go animate, Adobe, PPT Mix and what are open source platforms and communities like PHP-Drupal-LMS.


  • Manages multiple websites in support of IS&T. Content administration, compliance adherence, website configuration and front-end development.

  • Develops material for training documents for both new and continuing college programs and initiatives. Works closely with stakeholders and SME’s cross-functionally.

  • Creates and manages project plans, writes project charter by defining project scope, objectives, timelines and milestones, project deliverables, role and function of each team member, and management of project costs.

  • Produces regular reports on website and communication activity through KPI’s, analytics and content reach.

  • Implements School/College specific enrollment and student services strategies at the campus and tracks its success metrics, working closely with the functional School/College leaders.

  • Evaluates ground and on-line success measures, such as retention, enrollment, and class optimization. Analyze against site performance and strategic opportunities for programmatic progression.

  • Provides guidance and support to Dean of Operations as complex issues arise. This includes participating with senior management in the identification and resolution of operation issues in the School/College.

  • Supports the Dean of Operations on projects, strategy development and implementation, and service level agreements with functional groups to ensure success.

  • Performs other duties as assigned or apparent.



  • If you choose to apply, please include a link to a training video/animation/ resource you developed

  • Be familiar with the current degree programs in the College of Information Systems and Technology

Basic Qualifications:

  • Bachelor's degree

  • At least 3 years of related technology (Go animate, Adobe, PAPT Mix, SharePoint & Open source communities) experience

  • Experience as a system administrator and content manager; Strong navigation and site-design instincts required to perform the functions above.

  • Knowledge of open source platforms and communities specifically: PHP-Drupal-LMS

  • Familiarity with multi-media delivery tools, i.e.: Go animate, Adobe, PPT Mix.

Additional Qualifications:

  • Ability to demonstrate experience with project management, including the ability to create, follow, and report project plan progress

  • Ability to demonstrate advanced computer skills; working knowledge software packages to perform the job duties

  • Ability to use creativity and technical expertise to create video’s for training purposes to staff

  • Ability to demonstrate being results oriented while managing multiple processes and activities simultaneously

  • Ability to manage people, tasks, and diverse groups to drive deadlines

  • Ability to demonstrate experience effectively leading and influencing non-direct reports

  • Ability to demonstrate excellent written and verbal communication

  • Minimal travel may be required


Company University of Phoenix

Job Family Academic Affairs

Virtual Eligible No

Requisition ID 2016-7946

Position Type Full-Time

Job Locations US - AZ - Phoenix